We help patients get to their appointments by coordinating non-emergency medical transportation. And we help hospital systems create efficiencies and transparency around ordering and monitoring medical transportation. 3.6 millions Americans every year miss or delay care due to transportation issues, that’s almost 10,000 people every day! That translates into costs $2.1 billion to health care systems per year and millions of lost hours booking transportation for patients.
Who are the key members of your team?
- Ankit Mathur, co-founder and Chief Information and Product Officer
- Mark Switaj, CEO and co-founder
- Angela Damiano, co-founder and corporate administrator. From talking to investors to managing our HR side, Angela handles everything, she is basically the backbone of our organization!
How do you differentiate yourself from competition?
Our patient focus encompasses ALL needs, we are focused on saving hospitals and patients money as it relates to transportation. We have processed 2000+ trips through our app. In more than 90% of cases, we were able to bill to insurance instead of having the patients or hospitals pay for it. It’s not just about providing the service but saving the healthcare system millions of dollars. RoundTrip is focused on healthcare savings rather than adding cost to an already overburdened industry.
What is your target market?
Currently hospitals, health systems, outpatient facilities, health plans and medical transportation companies on the other side.
Where can customers buy your product?
Right now, via rideroundtrip.com
What trends do you see in the market?
Healthcare is evolving at both the local and national level. I think we’ll continue to see a shift from a fee-for-service structure to more of a value-based care model. As the value-based model continues to take shape, hospitals and health systems will focus more on creating efficiencies throughout the patient experience, starting with transportation.
Why did you choose RVA to launch your company?
We chose RVA for its creative landscape. As healthcare continues to change from a fee-for-service model to a value-based model, Hospitals and health systems will shift to more efficient applications and investments in technology which will improve operations We have some of the most talented individuals in RVA, almost our entire product was built here by local partners and vendors. There has been an incredible amount of support through individuals like Larkin Garbee, organizations like Startup Virginia and Lighthouse Labs, and the mentors we have had access to. It’s what makes Richmond unique from other startup scenes.
What’s your background?
Software and product development. I’ve been a software developer in many forms for my entire career; more recently I got more into product development & management, and overall product strategy. I helped build the Health Information Exchange for the State of VA.
What has shaped you as an entrepreneur to date?
I always strive to learn. I want to know what I don’t know so I seek out opportunities to learn and grow. We have an incredible team that makes all this possible and I have learned to lean on them a lot more.
Even if the original idea was yours, running a startup is not about you alone. We tell every team member we bring on: ‘This is your idea now, too! How can we make this work?’ Every day I think less about owning this company but how to share this with our team.’
Tell us about a recent win in your company you are excited about!
We completed a full integration of lyft into our platform. Before, people were able to book a lyft ride through our platform, but in a matter of weeks we created the architecture to fully integrate this feature without the manual work behind it.
Describe your Lighthouse experience so far. What has been your biggest take-away to date?
Lighthouse has been incredible. The biggest take-away has been the realization that there is always somebody you can talk to who has gone through something similar to help guide you through it. It’s a substantial support network
What is one specific need that we as a community can help you with right now?
Introductions to hospitals, health systems, and outpatient facilities to use our service.
What books do you recommend for budding entrepreneurs?
- Eric Ries, The Lean Startup
- Ben Horowitz, Hard thing about hard things